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Sr. Operations Manager

Amazon· Fulfillment & Operations Management
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MD, Waldorf$135k - $182.7kFull-timePosted yesterday

About the role

Senior operations leadership role responsible for budget, people development, and end-to-end site operations within a Fulfillment Center, leading and coaching Operations and Area Managers, driving Lean initiatives, and ensuring safety, quality, performance, and customer experience.

Responsibilities

  • Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
  • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
  • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
  • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
  • Additional Job Elements: Lift and move totes up to 49 pounds each; Regular bending, lifting, stretching and reaching; Walking in the FC and around area with great frequency; continual standing/walking ~5 miles daily; environment may be noisy, unlit, unheated, not air-conditioned; access to all building areas including ladders and stairs.

Qualifications

  • Bachelor's degree or equivalent
  • Work flexible hours as business demands, including overnight, weekends and holidays
  • 7+ years of direct management experience in logistics/fulfillment/production/distribution environments
  • Demonstrated track record of delivering performance and financial results in high pressure environments
  • Experience in performance metrics, process improvement, and Lean methodologies
  • Experience with full lifecycle staffing (interviews, hiring, performance management, promotions and terminations)
  • Strong analytical capability; data-driven problem solving
  • Excellent communication skills (local language and English)
  • Experience managing third party resources on a regional/national scale
  • Experience managing contingent workforce in peak seasons

Skills

Required:Budget managementPeople development and coachingLean / process improvementPerformance metrics & data analysisStaffing and workforce planning

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance with optional Supplemental life plans
  • Employee Assistance Program (EAP) and Mental Health Support
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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