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Senior BMS Specialist, Global BMS Technical Services

Amazon· Global BMS Technical Services (GBTS) / OPS - GEMS
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HyderabadFull-timePosted yesterday

About the role

Senior BMS Specialist within Amazon's Global BMS Technical Services, focusing on post-project support, strategy, and optimization of building management systems across a large global portfolio.

Responsibilities

  • Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding our global support services
  • Collaborate with GRBD&E, D&C, Sustainability, RME, and other stakeholders to understand customer requirements and operational needs
  • Design, implement, and manage BMS standard operating procedures, policies, and processes scalable globally
  • Maintain and optimize BMS technologies, IoT platforms, and data analytics tools
  • Monitor and maintain ticket and work order queues to ensure high-quality customer care
  • Ensure compliance with change management processes
  • Monitor and analyze BMS data to identify opportunities for optimization, energy efficiency, and cost savings
  • Establish and maintain relationships with internal stakeholders and vendors to ensure customer-centric service
  • Provide strategic insights and management recommendations on BMS trends, issues, root causes, and emerging technologies
  • Own BMS initiatives, develop technical documentation, manage timelines, and coordinate with stakeholders
  • Lead training sessions and development programs to enhance field RME teams and BMS Specialists
  • Foster a culture of innovation, continuous improvement, and knowledge sharing
  • Willingness to work flexible shifts to provide 24/7 BMS support across global time zones

Qualifications

  • Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent
  • Ability to integrate BACnet, LON, Modbus, and SNMP into a single platform with normalized data
  • Remote troubleshooting of BMS communications (fieldbus, gateways, IP-based protocols such as Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP)
  • Strong interpersonal and communication skills for cross-functional collaboration
  • Deep understanding of HVAC, lighting, utilities, field devices, and energy management principles
  • Proven ability to manage and prioritize initiatives in dynamic environments
  • Strong problem-solving skills with strategic and innovative mindset
  • Organized and self-motivated with ownership of complex tasks

Skills

Required:BMS programmingHVAC controlsProject coordinationChange management
Nice to have:Data analytics & visualization

Benefits

  • Benefits information is available on the Amazon jobs site; included text refers to general benefits page and accommodations if disability support is needed.
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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