Network Support Engineer, Leo Networking Software
Amazon· Operations, IT, & Support Engineering
USA, WA, Redmond$80.2k - $130.7kFull-timePosted yesterday
About the role
Network Operations Center (NOC) engineer role within Leo Networking Software, supporting Amazon Leo's global satellite network. Focus on tier 1 network service support, incident response, onboarding of network capabilities, monitoring, automation, and cross-functional collaboration to maintain performance and uptime for customers.
Responsibilities
- Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
- Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
- Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
- Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
- Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
- Collaborate with cross-functional teams including network, software, and security engineers
Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- 2+ years of technical support experience
- 2+ years of network engineering experience for large-scale networks, including diagnosing network impacting issues
- Experience with network monitoring and automation scripting using SQL, Python, or Bash
- In-depth understanding of cloud networking concepts
Skills
Required:Incident response and troubleshootingNetworking troubleshootingScripting (Python, Bash, SQL)Cloud networking concepts
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.
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