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HR Contact Center Associate with Turkish and English – 12-months (fixed-term) contract, MHLS (My HR Live Support)

Amazon· Human Resources
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Hybrid (Prague / Poland / Slovakia / Czech Republic), Hybrid (Prague / Virtual)part-time or full-time fixed-term contract (12-months)Posted yesterday

About the role

HR Contact Center Associate supporting Amazon across certain EMEA countries, delivering multi-language HR support (Turkish and English) via phone, live chat, email, and internal systems. Handles employee life-cycle queries related to benefits, payroll, leave, data management, onboarding and terminations, including absence reporting requests.

Responsibilities

  • Handle and resolve HR queries in Turkish and English by referring to documentation such as FAQs and SOPs; escalate when unresolved.
  • Take ownership of employee contacts ensuring each contact is accepted and resolved with high customer focus.
  • Identify gaps in supporting documentation and internal processes to improve customer service.
  • Communicate effectively with employees to explain and resolve queries across the employee life-cycle at Amazon.
  • Actively seek employee feedback to improve service levels.
  • Work on rotational shifts including weekends and bank holidays.

Qualifications

  • Very good proficiency in written and verbal Turkish (B2 CEFR) and English (B2 CEFR)
  • Computer skills (Windows, Microsoft Office, Outlook)

Skills

Required:Turkish language proficiencyEnglish language proficiencyCommunicationCase handling
Nice to have:Administrative experience
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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