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Senior Customer Solutions Manager, Global Financial Services

Amazon· AWS (Global Financial Services)
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Hybrid (London)full-timePosted yesterday

About the role

Senior Customer Solutions Manager (CSM) focusing on Global Financial Services in London, helping a leading Tier-1 bank accelerate cloud transformation, adopt AI/ML, GenAI, and modern cloud-native architectures, and realize sustained business value through strategic customer engagements and governance.

Responsibilities

  • Cloud Adoption & Transformation: Define cloud migration/digital transformation strategy based on the customer’s cloud business case, guiding people, processes, and operating model changes for customer success.
  • AI/ML & GenAI Enablement: Identify and prioritize high-impact GenAI and AI/ML use cases; explore Bedrock, LLMs, RAG architectures, and modern data services to solve banking challenges; drive AI-enabled SDLC transformations and end-user AI productivity tools.
  • People & Operating Model Change: Drive change in people and operating models; establish education strategy to upskill technical and non-technical roles.
  • Migration & Modernization: Accelerate migrations and broader AWS adoption at scale; partner to mature Cloud Business Office capabilities.
  • Governance & Executive Engagement: Establish Cloud Leadership and governance structures; earn trust across organization levels.
  • Value Realization: Create and manage outcome-driven adoption plans; report maturity and adoption progress; define and track measurable business outcomes.
  • Thought Leadership: Share success mechanisms, mentor junior CSMs, influence industry trends in cloud adoption for financial services.

Qualifications

  • Bachelor's degree in science, technology, engineering, math, business or equivalent
  • 7+ years leading large-scale, technical or engineering programs with proven thought leadership, business case development, customer benefits realization, and program completion
  • 3+ years in customer-facing work engaging with executives, technologists, or partners to solve business problems with advanced technologies

Skills

Required:Cloud Transformation leadershipExecutive stakeholder managementAI/GenAI strategy and execution

Benefits

  • Inclusive team culture
  • Mentorship & career growth
  • Work/Life balance and flexible working culture
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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