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Manage Spend Inventory Health Monitoring, Amazon Business Flywheel Inputs

Amazon· Sales, Advertising, & Account Management
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CRI, San JoseFull-timePosted yesterday

About the role

Join the Managed Spend Execution team to own high-value customer deals onboarding and inventory monitoring, and to build GenAI-powered automation for Amazon Business operations. You’ll partner with Sales, Product, and Engineering to improve onboarding tools, automate processes, and provide visibility into deal performance.

Responsibilities

  • Own pre-onboarding health checks, post-onboarding inventory monitoring and reporting and health checks at deal renewals.
  • Track and interpret health metrics, KPIs, and SLAs to monitor deal health and drive timely resolution.
  • Manage escalations via SIM tickets, partnering with multiple teams to resolve provisioning and pricing issues.
  • Perform data validation, reconciliation, and quality assurance activities to ensure accuracy across entire deal lifecycle.
  • Partner cross-functionally with Sales, Product, and Engineering stakeholders to resolve issues and influence the roadmap for onboarding tools.
  • Identify opportunities for process simplification, standardization, and automation, and help build the internal tools that make them real.
  • Apply generative AI tools and other automation technologies (e.g., Python, SQL, APIs) to improve productivity and streamline repetitive operational tasks.
  • Build and maintain reporting and dashboards using tools such as QuickSight, Tableau, or Power BI to give stakeholders visibility into deal performance.
  • Document processes and maintain SOPs to ensure consistency and knowledge continuity across the team.
  • Manage multiple priorities and competing deliverables in a fast-paced, deadline-driven environment.
  • Leverage CRM/business systems such as Salesforce and cloud-based technologies (AWS) to support day-to-day operations.

Qualifications

  • Speak, write, and read fluently in English
  • Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
  • 3+ years of interacting with customers/stake holders experience
  • Experience back office operations, escalation management and troubleshooting environments
  • Experience in managing high priority queues

Skills

Required:English fluencySQLAdvanced ExcelData validation and QA
Nice to have:PythonAPIs
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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