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Training Ops Specialist, Global Delivery

Amazon· Leadership Development & Training
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Austin, TX, Herndon, VA, Seattle, WA$68k - $119.1kFull-timePosted 2d ago

About the role

AWS Training & Certification role within AAIS/Global Delivery focusing on orchestrating day-to-day training operations across AMER, including contracting, trainer resourcing, LMS setup, and billing to ensure seamless customer delivery and optimized utilization.

Responsibilities

  • Orchestrate the full lifecycle of virtual and in-person training deliveries across AMER - including contracting, trainer resourcing, Learning Management System (LMS) setup, and billing to ensure a seamless experience for customers.
  • Process digital team subscription ensuring timely customer provisioning and access to AWS Skill Builder.
  • Evaluate all incoming training requests and assign authorized trainers to match customer needs while maximizing utilization across the region.
  • Support trainer shuffles and class rescheduling to ensure delivery continuity. Manage trainer time blocks and availability in LMS.
  • Monitor internal hotline channels, quickly assess available training options, and provide actionable recommendations to Trainers/ Training Delivery Managers when last-minute changes occur minimizing disruption to the delivery/customer.
  • Maintain high levels of data accuracy across all relevant sources (LMS, Salesforce, working tools) to ensure reliable billing business metrics reporting and executive decision-making globally.
  • Manage end-of-month training delivery billing and support Accounts Payable/Accounts Receivable functions for procurement and billing inquiries ensuring on-time and accurate revenue recognition.
  • Identify design and implement programs and initiatives to improve operational workflows with limited guidance raising the bar on efficiency and scalability.
  • Maintain current working knowledge of key programs platforms and tools (Funding SharePoint LMS Instructor Schedule Salesforce reporting dashboards) and champion adoption of process improvements.

Qualifications

  • - Speak, write, and read fluently in English
  • - Experience working in a sales or sales support role
  • - Minimum of three (3) years of experience in a team coordination position.
  • - Exceptional written, verbal, and interpersonal communication skills.
  • - Positive, proactive and able to always exercise great judgment.
  • - Experience in following legal and finance processes related to vendor (supplier or customer) engagements, such as contract and Non-Disclosure Agreement issuance and signature, PO management (both incoming and outgoing), invoicing and billing.

Skills

Required:English fluency (spoken and written)Sales/support experienceTeam coordination

Benefits

  • health insurance (medical, dental, vision, prescription
  • Basic Life & AD&D insurance and option for Supplemental life plans)
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • partnal leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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