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Case Manager with French and English – 12-month (fixed-term) contract

Amazon· Disability and Leave Service Team
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Hybrid (Prague or remote from Poland, Slovakia, Romania, Czech Republic)fixed-term contractPosted yesterday

About the role

Case Manager providing case management for leave of absence and disability events for Amazon employees, applicants, job seekers, and candidates. Role supports leave/disability life events, ensuring compliance, communication, and coordination with internal teams and third-party administrators.

Responsibilities

  • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
  • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with leave plans, federal and state laws and benefit plans as defined by Amazon
  • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
  • Critically assess and adjust the case management plan to an employee’s changing needs
  • Address and respond to sensitive situations
  • Troubleshoot issues and seek to remove barriers before, during, or after a leave event
  • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
  • Identify and solve problems that may arise, sometimes with limited information
  • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
  • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
  • Communicate regular updates to employees and stakeholders both verbally and in writing
  • Ensure compliance with standard work, federal/state regulations, and company policy
  • Maintain system records to ensure accurate and timely information/documentation
  • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
  • Other duties as assigned

Qualifications

  • High school diploma
  • Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
  • Experience in customer service or Human Resource management or Case management or Leave & Disability management role
  • Very good proficiency in written and verbal in French (B2 CEFR) and English (B2 CEFR)
  • Bachelor's degree or equivalent

Skills

Required:Bilingual communication (FrenchBilingual communication (English
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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