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Sr. Operations Manager

Amazon· Fulfillment & Operations Management
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Tremont, PA$135k - $182.7kFull-timePosted yesterday

About the role

Senior Operations Manager overseeing budget, people development, and operational objectives at the site, leading a team of Operations and Area Managers, driving Lean initiatives, safety, quality, and customer experience within a Fulfillment Center.

Responsibilities

  • Drives creation of quality initiatives, process change initiatives and Lean initiatives to enable their functional area and the FC to meet and exceed business plan.
  • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
  • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
  • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
  • Lift and move totes up to 49 pounds each
  • Regular bending, lifting, stretching and reaching both below the waist and above the head
  • Walking around the FC with great frequency; FCs are over a quarter mile in length
  • Continual standing and/or walking an average of 5 miles daily
  • Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned
  • Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Qualifications

  • Work flexible hours as business demands, including overnight, weekends and holidays
  • Bachelor's degree or equivalent, or 2+ years of Amazon experience
  • 5+ years of direct management experience
  • 6+ years of performance metrics, process improvement or lean techniques experience

Skills

Required:Lean methodologiesOperations managementPerformance measurement

Benefits

  • Amazon benefits including health insurance (medical, dental, vision, prescription) and other plans
  • 401(k) matching, paid time off, and parental leave (as part of comprehensive benefits)
  • Equity and RSUs as part of compensation package
  • Sign-on payments and RSUs included in total compensation
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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