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Facility Operations Center Global Technical Specialist, ADC FOC

Amazon· Amazon Data Services, Inc. / AWS Infrastructure Services
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Hybrid (Arlington, VA), Hybrid (Herndon, VA), Hybrid (Denver, CO)$111.3k - $186.1kFull-timePosted yesterday

About the role

Technical specialist role within the ADC Facility Operations Center (FOC) focused on global program delivery, training, event management, and continuous improvement for air-gapped data center infrastructure across ADC regions.

Responsibilities

  • Operate independently with limited direct management across air-gapped ADC environments.
  • Act as a technical escalation point for ADC FOC engineers and participate in an on-call rotation.
  • Own and deliver one or more global ADC FOC programs (e.g., training development and qualification pathways, event management quality and optimization, or new site launch and colocation program delivery).
  • Design, create, and launch learning content, practical assessments, workshops, web-based training, and instructor-led training programs. Measure and report on training health across all regions.
  • Facilitate and deep dive customer-impacting events. Serve as the FOC point of contact in the Correction of Error (COE) process. Review After Action Reports (AARs) and drive global implementation of action items.
  • Locate systemic infrastructure issues using data-driven analysis to drive solutions.
  • Develop, update, and maintain ADC FOC runbooks to ensure consistent processes across all regions.
  • Refine existing processes and create new standard processes for ADC FOC engineers and Team Leads. Create and maintain all ADC FOC technical documentation globally.
  • Liaise with commercial FOC teams to share knowledge, adopt best practices, and align processes where applicable.
  • Conduct drills that are region, building, or design-specific and identify team and individual growth opportunities. Establish performance benchmarks and conduct audits to drive effectiveness.
  • Coordinate with partner teams during new site launches to ensure seamless implementation of FOC services and reduce burdens on existing operational workloads.
  • Communicate complex technical information to a non-technical audience. Deliver global projects while influencing stakeholders through reports, process improvements, and narratives.
  • Drive ownership of organizational and team-level goals.
  • Mentor and guide the career growth of ADC FOC team members across regions.
  • Work outside normal business hours to support the 24/7 operation of the ADC FOC.
  • Travel is required.

Qualifications

  • Experience carrying new design concepts through exploration, development, and into deployment or mass production
  • Experience in MS Excel, Word, and Windows Operating Systems
  • Experience with power management and power monitoring systems
  • Current, active US Government Security Clearance of TS/SCI with Polygraph

Skills

Required:Program ownership and managementTraining design and development

Benefits

  • Health insurance (medical, dental, vision, prescription) and related coverage
  • 401(k) matching
  • paid time off and parental leave
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • RSUs and sign-on payments included in compensation
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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