← All roles

Working Student — Knowledge Management & AI Content Operations (Nordic Languages)

Amazon· Audible / Knowledge Management
Apply on company site
Berlinpart-time (student position)Posted yesterday

About the role

Motivated Working Student (Werkstudent) in Knowledge Management for Customer Service to create, localize, and maintain AI-optimized support content across platforms and markets, with a focus on expanding into the Nordics and building AI-driven content workflows.

Responsibilities

  • Create, update, and localize support content for Help Center, internal knowledge bases, and AI-powered channels (chatbot, agent assist)
  • Use AI tools to draft, optimize, and format content across multiple surfaces — applying prompt engineering techniques to improve output quality
  • Build and test basic AI workflows and automation for repetitive content tasks (alerts, formatting, cross-marketplace publishing)
  • Support AI-assisted localization workflows: coordinate AI first-pass translations, validate quality, and flag marketplace-specific adaptation needs
  • Validate and refine AI-generated content for accuracy, brand voice, and regulatory compliance — applying AI governance standards
  • Support product launch content readiness by gathering requirements and creating/updating content within defined timelines
  • Maintain content across platforms ensuring consistency between Help Center, CS Assistant, and AI surfaces
  • Track content performance metrics (usage, helpfulness) and flag improvement opportunities based on data
  • Document AI workflows, automation processes, and best practices; contribute to team knowledge sharing and training

Qualifications

  • Full time enrollment in a German state-accredited Bachelor or Master program (Computer Science, Information Science, Communications, Linguistics, or related) in the Berlin/Brandenburg area, with at least 1 year of studies left; expected graduation no earlier than 2028
  • Business fluency in English and at least one Nordic language: Swedish, Norwegian, Finnish, or Danish
  • Experience using AI tools and understanding of prompt engineering for content creation, automation, or workflow optimization
  • Basic scripting or automation skills (Python, JavaScript, Google Apps Script, or similar) OR strong willingness to learn with demonstrated technical curiosity

Skills

Required:AI content drafting and localizationPrompt engineeringContent governance and quality standardsContent automation workflows
Nice to have:Localization workflows coordination

Benefits

  • 12-month contract
  • Student position for 20h per week
  • Compensation of €16.03 per hour
  • Up to 5 free catered lunches per week
  • Commuting benefits
  • International work environment
  • Flexible working hours
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon