← All roles

Program Manager II, WW FBA - SOps

Amazon· FBA S-Ops / WW FBA
Apply on company site
Hybrid (Bengaluru, KA, India)Full-timePosted yesterday

About the role

Program Manager to launch and scale seller engagement use cases, improve seller engagement operations efficiency, and drive Voice of Seller (VoS) solutions within FBA Support Operations. Own end-to-end program lifecycle, surface seller pain points, and partner cross-functionally to implement preventative fixes and scalable solutions across multiple FBA programs.

Responsibilities

  • Own end-to-end program lifecycle for new seller engagement use cases: intake, assessment, design, change management, launch, and BAU integration across multiple FBA programs
  • Establish SOP's which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments and large scale launches
  • Partner with WW FBA teams to prioritize and execute new use cases; coordinate across Capacity Planning, WFM, Training, SOP, and Seller Engagement Ops teams for seamless launches
  • Work with product managers and leaders to ensure that strategies scale, and make smart trade-offs (e.g., short- vs. long-term needs). Identify gaps between teams, processes and plans, and demonstrate good judgment in how and when to escalate
  • Own the VoS pipeline end-to-end: intake seller pain points, develop clear and concise root-cause analysis (RCA) and write-ups, implement solutions with cross-functional owners, and measure impact
  • Identify and close SX gaps through data-driven insights and cross-functional partnership with Product, Tech, and Policy teams
  • Drive ops efficiency improvements — reducing waste, improving throughput, and optimizing seller engagement resource allocation
  • Serve as escalation point for seller issues: own investigations to identify root-causes, drive resolution, identify preventative solutions with cross-functional business owners, and track progress through closure
  • Deliver measurable improvements across key ops and SX metrics
  • Collaborate and build relationships with cross functional teams to ensure seamless execution and process excellence

Qualifications

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor's degree
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements

Skills

Required:Program managementCross-functional collaborationData-driven problem solving
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon