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Robotics Field Hardware Engineer, Robotics Technical Services

Amazon· Robotics Technical Services
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Hybrid (Los Angeles area (implied by Los Angeles County note))Full-timePosted yesterday

About the role

Field hardware engineering role focused on on-site support, maintenance, and continuous improvement of Amazon Robotics systems within RTS. Acts as the link between on-site technicians and RTS engineering, ensuring performance, reliability, and safety of advanced robotics across fulfillment networks.

Responsibilities

  • Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
  • Partner with site-level reliability (RME) and controls teams to maximize advanced robotics system performance
  • Identify, analyze, and resolve mechanical and system issues across the RTS product suite
  • Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
  • Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
  • Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
  • Design and lead training sessions and develop training content for on-site RME teams
  • Develop and implement spare parts management systems and processes
  • Produce performance reports and provide "voice of the customer" feedback to development and support teams
  • Up to 75% travel expected

Qualifications

  • 4+ years of systems engineering experience
  • Experience maintaining the resilience and reliability of services by troubleshooting deployment failures, creating infrastructure as code, creating resources (alarms, metrics, IAM role credentials), infrastructure provisioning and patching hosts
  • Experience in automation or monitoring frameworks, deployment or development
  • Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
  • Experience performing testing and tuning
  • Experience designing, developing scripts to automate operational burdens and reviewing scripting changes to ensure maintainability, scalability and security
  • Experience designing, implementing, and executing systems and processes to ensure reliability and performance of products and components, including FMEA and reliability testing
  • Experience using data analytics tools to monitor equipment performance, predict failures, and drive continuous improvement

Skills

Required:Systems engineeringAutomation and monitoringTroubleshooting

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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