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Working Student — Knowledge Management & AI Content Operations (Arabic)

Amazon· Audible GmbH
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Hybrid (Berlin)part-timePosted yesterday

About the role

Motivated working student in Knowledge Management for Customer Service to support AI-powered content creation, localization, and workflow automation for Arabic-speaking markets across multiple platforms.

Responsibilities

  • Create, update, and localize support content for Help Center, internal knowledge bases, and AI-powered channels (chatbot, agent assist) — with focus on Arabic-speaking markets (21 countries)
  • Use AI tools to draft, optimize, and format content across multiple surfaces — applying prompt engineering techniques to improve output quality
  • Build and test basic AI workflows and automation for repetitive content tasks (alerts, formatting, cross-marketplace publishing)
  • Support AI-assisted localization workflows: coordinate AI first-pass translations, validate quality, and flag marketplace-specific adaptation needs
  • Validate and refine AI-generated content for accuracy, brand voice, and regulatory compliance — applying AI governance standards
  • Support product launch content readiness by gathering requirements and creating/updating content within defined timelines
  • Maintain content across platforms ensuring consistency between Help Center, CS Assistant, and AI surfaces
  • Track content performance metrics (usage, helpfulness) and flag improvement opportunities based on data
  • Document AI workflows, automation processes, and best practices; contribute to team knowledge sharing and training

Qualifications

  • Full time enrollment in a German state-accredited Bachelor or Master program (Computer Science, Information Science, Communications, Linguistics, or related field) in the Berlin/Brandenburg area, with at least 1 year of studies left and expected graduation no earlier than 2028
  • Business fluency in English and Arabic, both written and spoken
  • Experience using AI tools (ChatGPT, Claude, Gemini, Quick Suite, or similar) and understanding of prompt engineering for content creation, automation, or workflow optimization
  • Basic scripting or automation skills (Python, JavaScript, Google Apps Script, or similar) OR strong willingness to learn with demonstrated technical curiosity

Skills

Required:Arabic language content localizationPrompt engineering
Nice to have:AI governanceContent management systems (CMS) knowledgeMetrics and data tracking

Benefits

  • Up to 4 free catered lunches per week
  • Commuting benefits
  • International work environment
  • Flexible working hours
  • Student position for 20h per week
  • Compensation of €16.03 per hour
  • 12 months contract
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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