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VAS Specialist, Value Added Services

Amazon· Corporate Operations
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BengaluruFull-timePosted yesterday

About the role

Role within Amazon Home Services focusing on identifying and resolving gaps in fulfillment of value-added services, partnering with service providers, category teams, and operations to improve customer experience and build scalable 5-star service.

Responsibilities

  • Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply
  • Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact
  • Root cause defects to understand underlying causes, and design inputs to address root causes for these defects
  • Publish a corrective action plan at the right frequency with service partners based on performance insights and defect prioritization
  • Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future
  • Own success metrics for the program

Qualifications

  • 1+ years of sales experience
  • Bachelor's degree

Skills

Required:Sales experienceBachelor's degree
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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