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EasyShip プログラムサポートスペシャリスト

Amazon· AMZL / Easy Ship
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TokyoFull-timePosted yesterday

About the role

Detail-oriented and proactive Program Support Specialist to support the Program Management team with day-to-day operations, administration, reporting, data analysis, and data management. Enables PMs to focus on strategic program delivery by managing the team’s operational and data backbone.

Responsibilities

  • Prepare, maintain, and distribute weekly/monthly business reports and dashboards for the PM team.
  • Collect, clean, and organize data from multiple sources to support program tracking and reviews.
  • Assist in building and maintaining trackers for program milestones, deliverables, and action items (e.g., Excel, Quip, internal tools).
  • Generate ad-hoc data pulls and summaries as requested by PMs.
  • Perform basic to intermediate data analysis to identify trends, patterns, and anomalies in program and operational data.
  • Support PMs in preparing data-backed insights for business reviews (WBRs, MBRs, QBRs).
  • Create pivot tables, charts, and visual summaries to translate raw data into actionable insights.
  • Conduct root cause analysis on data discrepancies and flag issues proactively to PM owners.
  • Build and maintain standardized analysis templates for recurring review cycles.
  • Support deep-dive analysis by compiling data from multiple sources and presenting findings in a structured format.
  • Own end-to-end data hygiene and integrity of team-level trackers, databases, and shared repositories.
  • Establish and enforce data entry standards, naming conventions, and version control across team files.
  • Perform regular data audits to identify duplicates, missing entries, and inconsistencies.
  • Manage access permissions and organization of shared data folders, wikis, and knowledge repositories.
  • Support data migration, consolidation, and archival activities as directed by PMs.
  • Maintain a single source of truth (SSOT) for key program metrics and operational data.
  • Coordinate with cross-functional teams to ensure timely and accurate data inputs for program tracking.
  • Schedule, coordinate, and manage recurring meetings (WBRs, MBRs, program reviews) including agenda preparation and meeting notes.
  • Maintain team documentation, wikis, and shared drives in an organized and up-to-date manner.
  • Support onboarding logistics for new team members (access requests, tool setup, orientation scheduling).
  • Process purchase orders, procurement requests, and vendor-related paperwork as needed.
  • Manage team-level communications, distribution lists, and calendar coordination.
  • Track open action items from reviews and escalate overdue items to the PM owners.
  • Maintain program timelines and status updates across multiple workstreams.
  • Support the creation and formatting of business documents (BRDs, status updates, stakeholder decks).
  • Coordinate cross-functional inputs for program deliverables by following up with stakeholders.
  • Identify opportunities to streamline repetitive processes and propose simple automation or template solutions.
  • Support standardization of team SOPs, templates, and reporting formats.
  • Assist in organizing team events, offsites, and knowledge-sharing sessions.

Qualifications

  • プログラムマネジメントまたはオペレーション環境での1年以上の実務経験
  • データ抽出およびデータ処理における1年以上のハンズオン経験
  • Microsoft Excelの熟練（ピボットテーブル、VLOOKUP、条件付き書式、基本関数、チャート）
  • データクリーニング、データ整理、構造化されたデータセットの維持管理の実務経験
  • 優れた文書および口頭でのコミュニケーション能力
  • 複数のタスクを同時に管理し、期限を遵守する能力
  • データ処理およびレポーティングにおける高い注意力と正確性
  • 日本語ビジネスレベル（JLPT N2相当）必須（日本拠点向け業務のため）

Skills

Required:Data extractionData processingExcel (pivot tables, VLOOKUP, conditional formatting)Data cleaning & data governance basicsCommunication (written & verbal)Time managementJapanese (business)
Nice to have:BI/Data visualization basics
Last updated Oct 25, 2026. Interested? Apply on the company site.

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