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Instructional Designer, Prime Video, Trust and Safety

Amazon· Amazon Jobs / Design (Prime Video)
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Austin, TX$74.2k - $129.8kfull-timePosted yesterday

About the role

Senior Instructional Designer to design and run AI-enabled learning programs for Prime Video Trust & Safety analysts across markets, leveraging generative AI for authoring, personalization, and assessment.

Responsibilities

  • Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
  • Build point-of-work guidance and job aids that analysts use in the moment.
  • Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
  • Stand up realistic AI-driven practice environments with synthetic scenarios and instant feedback.
  • Measure impact of programs on outcomes (time-to-competency, quality, confidence) not just completion rates.
  • Keep learning content current as policies and tools evolve, collaborating with Policy, Ops, and Product partners.

Qualifications

  • Bachelor's degree or equivalent
  • 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
  • Hands-on experience using generative AI tools to build learning content
  • Track record of measuring learning against real outcomes
  • Strong writing and information design skills

Skills

Required:Designing and delivering learning programsGenerative AI for learning contentMeasurement of learning outcomes

Benefits

  • Health insurance (medical, dental, vision, prescription) and Basic Life & AD&D with options for Supplemental life plans
  • 401(k) matching
  • Paid time off and parental leave
  • EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • Sign-on payments and RSUs (part of compensation)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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