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Sr. Financial Analyst, Customer Service Finance

Amazon· Finance and Global Business Services
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Hybrid (Seattle, WA)$82.7k - $117.1kFull-timePosted yesterday

About the role

Finance owner role responsible for controlling numbers, linking financial outcomes to business decisions, and embedding financial accountability in launch planning and ongoing CS finance operations within Amazon's Customer Service Finance team.

Responsibilities

  • Launch investment modeling: build and maintain financial models for launch intake, evaluating cost, readiness investment, and expected service value to support go/no-go decisions with a clear financial rationale
  • Upstream influence: partner with leaders to embed financial accountability into launch planning, ensuring CS cost is a visible input before decisions are made, not an afterthought after they land
  • Controllership and planning: Manage Fixed Cost and Variable non productive headcount, budget accountability, actuals tracking and forecasting planning cycles
  • Financial performance and improvement: identify where cost structures can be optimized, where investment is misaligned with outcomes, and where the business is absorbing costs that are not necessary
  • Strategic financial stewardship

Qualifications

  • 3+ years of finance, accounting, or related analytical field experience
  • Bachelor's degree in finance, accounting or related field
  • 3+ years of contributing to cross-functional initiatives that drive financial performance and strategy experience
  • 3+ years of dissecting financial data and identifying patterns that support business strategy experience

Skills

Required:Finance modelingCross-functional collaboration

Benefits

  • Base salary with sign-on payments and RSUs
  • Comprehensive benefits including health insurance (medical, dental, vision, prescription), Life & AD&D insurance, optional life plans, EAP, Mental Health Support, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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