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Senior Building Management System Specialist, Global BMS Technical Services

Amazon
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Barcelona, ESPPosted yesterday

About the role

Global BMS Technical Services (GBTS) is Amazon's centralized Building Management System (BMS) technical support organization within the Global Energy, Sustainability & Automation (GESA) division of OPS - GEMS. The role focuses on BMS programming, HVAC controls, commissioning, troubleshooting, and global support services to optimize facilities and energy efficiency.

Responsibilities

  • Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding our global support services
  • Collaborate closely with GRBD&E, D&C, Sustainability, RME, and other stakeholders to understand customer requirements, business objectives, and operational needs
  • Design, implement, and manage BMS standard operating procedures, policies, and processes that are scalable across the globe
  • Maintain and optimize BMS technologies, IoT platforms, and data analytics tools
  • Monitor and maintain ticket and work order queues, ensuring customer care and quality meet the high bar
  • Ensure compliance with change management processes
  • Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings
  • Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach
  • Provide strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies
  • Take ownership of BMS initiatives, develop technical documentation, manage timelines, and coordinate with stakeholders
  • Lead training sessions and development programs to continuously enhance the capabilities and technical skills of field RME teams and BMS Specialists
  • Drive a culture of innovation, continuous improvement, and knowledge sharing within the team
  • Willingness to work flexible shifts to provide 24/7 BMS support across global time zones

Qualifications

  • Speak, write, and read fluently in English
  • Bachelor's degree in Mechanical Engineering, Electrical/Electronics/Communications Engineering, Computer Science, or related field (or equivalent work experience)
  • Experience in BMS programming, commissioning & troubleshooting
  • Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization
  • Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP)
  • Deep understanding of HVAC, lighting, utilities, field devices, and other building systems, as well as energy management principles
  • Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders
  • Demonstrated ability to manage and prioritize initiatives in a dynamic environment
  • Excellent problem-solving skills with a strategic and innovative mindset
  • Organized and self-motivated to take ownership of complex tasks
  • Provide 24/7 BMS support through flexible shift coverage, ensuring global customers receive timely and reliable assistance

Skills

Required:English communicationBMS programming, commissioning & troubleshootingBACnet, LON, Modbus, SNMP integrationHVAC / building systems understandingstakeholder collaboration24/7 shift readinessTechnical documentation
Last updated Oct 25, 2026. Interested? Apply on the company site.

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