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Senior Customer Solutions Manager, Global Financial Services (GFS), AWS

Amazon· AWS Global Financial Services (GFS)
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Hybrid (Tokyo)Full-timePosted yesterday

About the role

Senior Customer Solutions Manager to lead cloud partnership with two of Japan's largest financial institutions, owning end-to-end transformation strategy and driving adoption, AI/ML initiatives, and multi-region programs.

Responsibilities

  • Own executive relationships (CxO, Group CTO/CIO, BU heads) at assigned customers, establish trust, align on strategic outcomes, and drive decisions that unlock enterprise-wide AWS adoption
  • Define and execute the cloud transformation strategy for each customer, including migration targets, modernization priorities, AI/ML adoption roadmap, and new solution development, with clear milestones and measurable KPIs
  • Lead cross-functional programs spanning multiple geographies, business units, and regulatory regimes, coordinating AWS account teams (GAM, SA, TAM, ProServe) and customer stakeholders to maintain velocity
  • Drive AI/ML and Generative AI adoption: identifying use cases, facilitating working-backwards sessions, and accelerating proof-of-concept to production deployment
  • Install governance structures and Cloud Business Office capabilities that make the customer self-sustaining, not dependent on AWS hand-holding
  • Act as voice of customer into AWS product, engineering, and leadership: unblock roadmap gaps, secure executive sponsorship for customer-critical features, and close the feedback loop
  • Mentor CSMs across the region, raising the bar for executive engagement, technical depth, and strategic thinking through direct coaching and community contribution
  • Track and report transformation outcomes (migration velocity, service adoption breadth, revenue growth, workload count) to customer executives and AWS leadership
  • A day in the life: Lead working-backwards sessions with megabank executives, review migration velocity metrics, facilitate QBRs, coach CSMs, and coordinate across Tokyo, London, and US time zones

Qualifications

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
  • Japanese Fluency and Business level English

Skills

Required:Executive stakeholder managementCloud transformation strategyAI/ML adoption and Generative AI

Benefits

  • Not specified in description
Last updated Oct 25, 2026. Interested? Apply on the company site.

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