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Sr. Product Manager - Technical, Selling Partner Support Experience

Amazon· Product Management
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Hybrid (Seattle, WA)$151.2k - $204.6kfull-timePosted yesterday

About the role

Senior Product Manager responsible for shaping net new selling partner support experiences in Amazon's Selling Partner Support Engagement (SPSE) team, partnering with engineering and applied science to define experiences, integration models, and trust frameworks for AI-powered, end-to-end seller support channels.

Responsibilities

  • - Own the product strategy for one or more net new support channels, from zero-to-one definition through launch and iteration
  • - Define the requirements and partner with engineering and applied science to determine the right technical approach (what to build, what to reuse, where the hard problems are)
  • - Design and run the pilot strategy: identify initial users, testing criteria, success metrics, and scaling/kill decisions
  • - Build the go-to-market plan for seller adoption of new support surfaces and communicate internally and externally
  • - Define quality metrics and auditing approaches for support interactions on surfaces we don’t fully control
  • - Partner with multiple Amazon teams to align roadmaps and build durable relationships across the seller experience
  • - Write clear, compelling documents for senior leadership outlining strategy, trade-offs, and progress in biweekly leadership forums
  • - Engage in seller interviews with UX researchers, review pilot metrics with engineering and science teams, and draft early visions for new channels

Qualifications

  • - Bachelor's degree
  • - Experience owning/driving roadmap strategy and definition
  • - Experience with feature delivery and tradeoffs of a product
  • - Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • - Experience managing technical products or online services
  • - Experience in representing and advocating for customers and stakeholders during executive-level prioritization and planning

Skills

Required:Roadmap strategyProduct deliveryEngineering collaborationTechnical product managementStakeholder management
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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