Premium Support Business Development Manager, AWS Enterprise Support, AWS Enterprise Support
Amazon· Operations, IT, & Support Engineering
Hybrid (San Francisco, CA)$162.7k - $220.2kFull-timePosted yesterday
About the role
Premium Support BDM for Startups within AWS Enterprise Support leads go-to-market strategy for Support across the startup segment, driving adoption of paid Support offerings, optimizing pricing/value, and enabling the Startups sales team with compelling propositions and collateral.
Responsibilities
- Engage founders, technical leaders, VCs, accelerators, partners, and Startups field teams to understand and measure customer value and pain points in adoption of Enterprise Support and Unified Operations Services, plus other new products launched throughout the year
- Analyze drivers of Enterprise Support Services adoption across startup stages (seed, Series A through growth, and AI native scale ups) and identify levers for improvement
- Identify, design and execute controlled experiments in driving Enterprise Support Services adoption, such as trials, stage based offers, and launch readiness programs
- Review and analyze Enterprise Support Services pricing and costing, ensuring savings are passed on to our customers and offers fit startup budgets and burn rates
- Quantify impact of Enterprise Support Services adoption on AWS Platform adoption, startup retention, and graduation to larger commitments, estimate the ROI of Support investments in accelerating AWS platform adoption
- Develop and refine sales collateral, reference cases and value proofs for customers and partners
- Drive commercial innovation in Support, e.g. differentiated support offerings per startup segment; create training materials for the field team with Field Enablement
- Work with stakeholders across Startups Sales, Premium Support, Enterprise, and the AWS Activate and VC programs
- Prepare and present business reviews to the senior Sales and BD management team
- Drive Enterprise Support Services deals end to end with Sales
Qualifications
- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- 5+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience
- Bachelor's degree
- Experience explaining complex technical concepts to various business and technical audiences
- Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology
Skills
Required:Business developmentPricing analysisExperiment design
Benefits
- Health insurance (medical, dental, vision, prescription) and Life & AD&D insurance (Basic) with options for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
- Sign-on payments and RSUs (as part of compensation package)
Last updated Oct 25, 2026. Interested? Apply on the company site.
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