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Senior Operations Manager

Amazon
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Deltona, FL$135k - $182.7kFull-timePosted yesterday

About the role

The Senior Operations Manager oversees budgetary, people development, and operational objectives at the Fulfillment Center (FC). Leads a team of Operations and Area Managers, coaches for performance, builds employee relations, and develops leadership within the FC. Balances operational excellence with team development to drive results across the facility.

Responsibilities

  • Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.
  • Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience
  • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.
  • Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Qualifications

  • Work flexible hours as business demands, including overnight, weekends and holidays
  • Bachelor's degree or equivalent
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
  • Prior experience with performance metrics, process improvement and Lean techniques

Skills

Required:Lean methodologiesPerformance management

Benefits

  • Sign-on payments and restricted stock units (RSUs) included in package
  • Comprehensive benefits including health insurance (medical, dental, vision, prescription) and additional life insurance options
  • 401(k) matching, paid time off, and parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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