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Delivery Station Customer Service Associate

Amazon· Customer Service
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Hybrid (South San Francisco, CA)$20.52/hr - $28.55/hrFull-TimePosted yesterday

About the role

Delivery Station Customer Service Associate at Amazon supports in-station real-time, hands-on customer service to ensure on-time delivery and connects customers with experts for accurate package information. The role combines customer interaction with logistics coordination within a last-mile delivery warehouse.

Responsibilities

  • Communicating with customers directly in-person, by phone, and via email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Understanding and responding to customer issues appropriately
  • Writing clear, concise, and accurate written responses to customer issues
  • Approaching problems logically to ensure appropriate customer outcomes
  • Making quick and effective decisions on behalf of the customer
  • Carrying, lifting, pushing and pulling up to 49 pounds
  • Frequently pushing, pulling, squatting, bending and reaching
  • Standing and walking during shifts up to 12 hours
  • Working in varied noise levels and weather conditions
  • Working a flexible Full-Time schedule
  • Based at last-mile delivery warehouses and coordinating with warehouse teams, delivery partners, and customers
  • Rescheduling deliveries and resolving issues with delivery partners to ensure customer satisfaction

Qualifications

  • High school or equivalent
  • Experience in Customer Service
  • Experience with computers and Microsoft Office (Outlook, Word, Excel)
  • Experience prioritizing and managing time in dynamic environments
  • Familiarity with multiple web browsers, database searching, and instant messenger tools

Skills

Required:Customer communicationEmpathy and prioritizationIssue resolutionWritten communication

Benefits

  • Starting pay listed as USD 20.52 - 28.55 per hour (location-based)
  • EAP, Mental Health Support, Medical Advice Line, 401(k) matching on Day 1
  • Benefits information available at hiring.amazon.com/why-amazon/benefits
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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