← All roles

IT Support Associate II, OTS

Amazon· Operations IT & Support Engineering
Apply on company site
Hybrid (Fort Worth, TX)$27.64/hr - $37.74/hrFull-timePosted yesterday

About the role

IT Support Associate II supporting Operations Technology Solutions (OTS) with IT infrastructure, problem resolution, and customer support across multiple Amazon Operations facilities within a defined geographic area.

Responsibilities

  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Traveling within your local or regional area to support our customers.

Qualifications

  • Experience troubleshooting integrated and interdependent computer systems
  • Experience in a dynamic environment with a high degree of customer service
  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
  • 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Skills

Required:IT equipment troubleshootingNetwork supportTrainingLearning new technologiesCustomer support

Benefits

  • comprehensive healthcare benefits starting on Day 1
  • matching 401(k) program
  • up to 20 weeks of paid parental leave
  • casual dress code at locations
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Amazon