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Support Engineer IV, Amazon Robotics

Amazon· Operations IT & Support Engineering
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Westboro, MA$90.4k - $158.2kfull-timePosted yesterday

About the role

Amazon Robotics IT role supporting AI/Robotics infrastructure with emphasis on networking and Linux systems. Technical leadership and escalation point for IT Support Technicians, remote teams, and Operations stakeholders. Hands-on buildout and ongoing operations of robotics lab environments, driving improvements and cross-functional projects.

Responsibilities

  • Implement, maintain, and optimize IT infrastructure, with a strong focus on network architecture, Linux systems, audio/video, and end-user devices, ensuring maximum availability and performance
  • Configure and troubleshoot network infrastructure including switches, routers, firewalls, VLANs, and wireless systems in alignment with Amazon standards
  • Administer and maintain Linux-based systems (Ubuntu, RHEL, or equivalent), including server configuration, patching, scripting, and performance tuning
  • Design and maintain lab network segmentation, including isolated VLANs, dedicated lab subnets, and semi-air-gapped environments to support AI/ML development and testing workflows
  • Support the physical buildout of robotics lab environments, including rack and stack of high-density compute, GPU clusters, cabling, and associated network infrastructure
  • Liaise with global SME teams to facilitate the installation and maintenance of networking and server infrastructure in accordance with Amazon standards
  • Perform site audits on technical infrastructure to ensure adherence to Amazon IT and Health & Safety guidelines
  • Serve as the primary IT point of contact and escalation for the business, Operations, R&D and engineering teams, and cross-functional support teams
  • Communicate confidently, both verbally and in writing, with senior management and stakeholders at varying levels across multiple business entities
  • Act as the interface between IT Support Technicians, remote teams, and Operations on technical issues
  • Represent the IT department in site meetings and conference calls
  • Manage relationships with contractors and external suppliers, clearly communicating technical requirements and Amazon standards
  • Lead and manage site and cross-functional IT projects as a single point of contact, keeping stakeholders informed of progress and maintaining project documentation
  • Lead lab infrastructure buildout projects, translating AI and engineering team requirements into network and systems design, procurement, and deployment plans
  • Create, review, revise, and execute change management requests and project plans
  • Interact with suppliers, request quotes, and procure equipment in accordance with policies, budgets, and operational demand
  • Provide direction, mentoring, and training to IT Support Technicians and engineers, with a focus on networking and Linux best practices; act as technical contact for remote support teams
  • Manage and audit departmental documentation to ensure accuracy and currency
  • Produce weekly reports covering key metrics and work performed
  • Contribute to the paid on-call schedule covering your home site and regional node for high-severity incidents
  • Support the recruitment of new talent into Amazon Robotics IT through interviews
  • Occasional travel required

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or experience related IT
  • Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
  • Experience in Linux systems administration and/or development
  • Experience with network hardware: copper and optical fiber cabling, switches, routers
  • Experience in managing and troublshooting network, or experience in technical support and experience in Linux and Networking protocols
  • Experience using Linux, demonstrating proficiency with associated tools or languages
  • Experience in technical support, or experience troubleshooting and debugging technical systems and experience in managing and troublshooting network
  • Experience managing and coordinating multiple projects simultaneously

Skills

Required:NetworkingLinux system administrationProject management

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
  • Health insurance options including EAP and mental health support, flexible spending accounts, and other comprehensive benefits (per location)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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