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Senior BMS Specialist, Global BMS Technical Services

Amazon· Global Energy, Sustainability & Automation (GESA) / OPS - GEMS / GBTS
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HyderabadFull-timePosted yesterday

About the role

Global BMS Technical Services (GBTS) provides centralized BMS technical support within Amazon's GESA division, focusing on building automation platforms, energy infrastructure, and sustainability technologies across Amazon's global operations.

Responsibilities

  • Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding our global support services
  • Collaborate closely with GRBD&E, D&C, Sustainability, RME, and other stakeholders to understand customer requirements, business objectives, and operational needs
  • Design, implement, and manage BMS standard operating procedures, policies, and processes that are scalable across the globe
  • Maintain and optimize BMS technologies, IoT platforms, and data analytics tools
  • Monitor and maintain ticket and work order queues, ensuring customer care and quality meet the high bar
  • Ensure compliance with change management processes
  • Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings
  • Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach
  • Provide strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies
  • Take ownership of BMS initiatives, develop technical documentation, manage timelines, and coordinate with stakeholders
  • Lead training sessions and development programs to continuously enhance the capabilities and technical skills of field RME teams and BMS Specialists
  • Drive a culture of innovation, continuous improvement, and knowledge sharing within the team
  • Willingness to work flexible shifts to provide 24/7 BMS support across global time zones

Qualifications

  • Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent
  • Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization
  • Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP)
  • Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders
  • Deep understanding of HVAC, lighting, Utilities, field devices, and other building systems, as well as energy management principles
  • Demonstrated ability to manage and prioritize initiatives in a dynamic environment
  • Strong problem-solving skills with a strategic and innovative mindset
  • Organized and self-motivated to take ownership of complex tasks

Skills

Required:BMS programming and troubleshootingHVAC/Building systems understanding

Benefits

  • Not explicitly listed in the provided text
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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