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Sr Creative Operations Manager, Reputation Marketing & Insights

Amazon· Marketing
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Hybrid (New York, NY), Hybrid (Arlington, VA), Hybrid (Seattle, WA)$155.4k - $210.3kFull-timePosted yesterday

About the role

Senior program/operations lead responsible for designing and running the creative production operating model for Reputation Marketing & Insights, including capacity planning, workflow, tooling, and measurement to improve efficiency, scale, and quality of advertising creative.

Responsibilities

  • Execute the org's operations strategy within the creative-production domain — translating operating goals (efficiency, cost, scale, quality) into a concrete production model and deliver against them.
  • Design, own, and continuously improve the end-to-end creative production operating model — intake, prioritization, resourcing, workflow, review/approval, and delivery.
  • Set the standards, process, and quality bar for our project management and production outputs
  • Provide the production-side inputs to org-level operations planning — capacity forecasts, cost-per-asset and throughput data, and resourcing tradeoffs — and translate those inputs into budget and resourcing decisions.
  • Own capacity and resource planning across the team and external partners — forecast demand, allocate against competing priorities, and make the tradeoff calls when demand exceeds capacity.
  • Select, implement, and own the systems and tooling that run creative production (project/asset management, workflow automation, reporting), and drive adoption across the team.
  • Establish the metrics that define production health — throughput, cycle time, on-time delivery, rework, cost per asset — and use them to drive measurable improvement.

Qualifications

  • Bachelor's degree
  • 7+ years in creative production, creative operations, or program management within a marketing/creative environment.
  • Experience owning production workflow and resourcing across multiple concurrent programs or campaigns.
  • Experience leading or providing structured direction to lateral partners.
  • Experience managing external agencies or production vendors, including budgets and SOWs.
  • Proficiency with creative/project management tooling (e.g., Asana, Workfront, Airtable, or equivalent).

Skills

Required:Operations strategyCreative production workflow designCapacity planningBudget & resourcingProject/asset management toolingMetrics & reporting

Benefits

  • Health insurance (medical, dental, vision, prescription) and related coverage including Basic Life & AD&D and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

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