Network Support Engineer, Leo Networking Software
Amazon· Operations, IT, & Support Engineering
Hybrid (Sydney, Australia)Full-timePosted yesterday
About the role
Amazon Leo is a Low Earth Orbit satellite network. The Network Operations Center (NOC) team provides tier 1 support for software defined network services and supports a global satellite network. The role emphasizes incident response, deployment onboarding, monitoring, tooling, and cross-functional collaboration to ensure network performance and availability.
Responsibilities
- Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns.
- Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence.
- Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
- Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations.
- Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.
- Collaborate with cross-functional teams including network, software, and security engineers.
Qualifications
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
Skills
Required:Software development or technical support experienceScriptingTroubleshooting and debuggingAgile / ScrumDocumentation
Last updated Oct 25, 2026. Interested? Apply on the company site.
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