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Account Manager (Customer Success)

NanoNets· Customer Success
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Hybrid (Palo Alto, CA and San Francisco, CA)$80k+Full-timePosted 11mo ago

About the role

Customer Success Manager role at NanoNets focused on managing post-sale customer relationships, defining success plans, mitigating churn risk, and aligning product capabilities with customer needs to maximize net revenue retention.

Responsibilities

  • Engage with customers right after the contract is closed and technical integration is completed
  • Understand customer requirements, and clearly articulate it to the technical team
  • Clearly call out any deviations from the requirements (to the customer and internal teams)
  • Write PRDs for internal teams to work on
  • Create and implement customer success plans with detailed timelines, KPIs, challenges, and SLAs.
  • Travel approximately 15% of the time to develop and nurture customer relationships and gain a deep understanding of their business goals and needs.
  • Anticipate at-risk renewals or potential churn, and collaborate with relevant internal teams to develop corrective action plans.
  • Serve as the single point of contact (SPOC) for all daily and weekly customer communications.
  • Maintain and prioritize the backlog and enhancement requests across multiple customers.
  • Relay customer feedback to internal teams and coordinate with them to drive necessary improvements.
  • Foster customer advocacy by facilitating testimonials, case studies, and reference programs.

Qualifications

  • Have at least 2 years of stakeholder management experience (Sales / Consulting / Account Management).
  • Have strong verbal and written communication skills, along with excellent conflict management and resolution abilities.
  • Are highly skilled at building deep relationships with CXOs and leadership teams.
  • Can clearly and confidently communicate technical concepts to both customers and internal stakeholders.
  • Operate with a high level of ownership and intensity, possess strong problem-solving skills, are comfortable with frequent context switching, can manage multiple projects simultaneously with expansive ownership, and ruthlessly prioritize.

Skills

Required:Stakeholder managementCommunicationRelationship building with CXOsOwnership and prioritizationProduct/Technical literacy
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About NanoNets

Automatic Data Extraction

Nanonets is an AI-driven solution that automates document processing and data extraction workflows. Leveraging advanced Optical Character Recognition (OCR) and deep learning models, Nanonets helps companies automate document-heavy business processes like accounts payable, order processing and insurance underwriting. Nanonets processes unstructured documents such as invoices, receipts, purchase orders, contracts, claims, and forms and converts them into structured output.

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