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Engagement Manager

NanoNets· Operations
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Hybrid (Palo Alto, CA)$160k - $180kFull-timePosted 7mo ago

About the role

Technical Engagement Manager to own the post-sale customer journey, drive adoption, and represent the customer voice. Role blends stakeholder management, light technical fluency, and project leadership across product and engineering to ensure customers achieve meaningful business outcomes with NanoNets.

Responsibilities

  • Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement.
  • Build trusted relationships with customer stakeholders across technical and non‑technical teams.
  • Proactively manage customer expectations, risks, and escalations to ensure long‑term satisfaction and retention.
  • Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams.
  • Partner with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines.
  • Maintain and prioritize backlogs across multiple customer accounts.
  • Plan and communicate project timelines using structured documentation (project plans, trackers, presentations).
  • Ensure end‑to‑end testing and validation of workflows before customer release.
  • Act as the voice of the customer internally, surfacing feedback and enhancement requests.
  • Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes.
  • Support renewals and expansions by demonstrating value realization and impact.

Qualifications

  • 3+ years of experience in stakeholder‑facing roles (e.g., Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager).
  • Bachelor’s degree in Computer Science, Engineering, or related technical field OR prior experience as software engineer or in a technical development role.
  • Demonstrated experience leading end‑to‑end SaaS implementations with engineering teams.
  • Strong technical fluency — comfortable discussing APIs, integrations, data workflows, and system constraints (no coding required).
  • Experience translating business requirements into structured technical documentation (PRDs, specs, workflows).
  • Proven ability to manage multiple complex customer implementations simultaneously.
  • Strong stakeholder management skills with both technical and non‑technical audiences.

Skills

Required:Stakeholder managementProject managementDocumentation (PRDs, workflows, specs)Technical fluency
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About NanoNets

Automatic Data Extraction

Nanonets is an AI-driven solution that automates document processing and data extraction workflows. Leveraging advanced Optical Character Recognition (OCR) and deep learning models, Nanonets helps companies automate document-heavy business processes like accounts payable, order processing and insurance underwriting. Nanonets processes unstructured documents such as invoices, receipts, purchase orders, contracts, claims, and forms and converts them into structured output.

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