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Customer Care Representative, AUS

Arketa
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Hybrid (Australia / New Zealand)$45k - $50k + equityFull-timePosted 11mo ago

About the role

Role focused on customer experience and support for Arketa's wellness partners, with shift options in Australia time zones and a pathway to guide partners post-onboarding, troubleshoot issues, and provide feedback to improve the product.

Responsibilities

  • Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email
  • Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries
  • Guide new Partners once they have finished onboarding and help with migrations
  • Troubleshooting and problem solving quickly to deliver fast responses
  • Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation
  • Become an expert on all things Arketa by learning new tools and keeping our customers educated
  • Always advocating for our Partners while also advocating for Arketa
  • Report on insights + industry feedback from customers to improve product features

Qualifications

  • You love meeting and helping new people, kindness comes easily to you, and you have a great attitude!
  • You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, Arketa, or an equivalent
  • You have previous experience in a role requiring impeccable written communications across social and email
  • Have great judgment and can problem solve on your feet, always keeping the customer experience in mind
  • Ability to identify opportunities for process improvement that contributes to a first-class customer experience
  • Can explain complex issues clearly
  • Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals
  • Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals
  • Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you
  • Four-year post-secondary education/Bachelor's degree (preferred)
  • Experience with Intercom, Slack, Notion and Google Suite a big plus. If not, the ability to learn new tech fast will be very important
  • 1-2 years experience in a Customer Support, Communications/PR, or social-oriented role

Skills

Required:Customer supportCommunication (written)Problem solving / troubleshootingEmpathy & de-escalationMultitaskingTeam collaboration
Nice to have:Tech aptitude (Google Suite, Intercom, Slack, Notion)

Benefits

  • Competitive Salary, Stock Options, and Performance-based Bonuses
  • Unlimited PTO
  • Annual Company Offsites
  • Ownership and Opportunity for Advancement
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Arketa

Everything for your fitness or wellness business.

All in one platform for online and in-person classes, video on-demand, courses and website hosting.

saasfitnesshealth-&-wellness
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