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Operations Agent

doola· Operations
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Hybrid (Philippines / US)Full-timePosted 11mo ago

About the role

Role responsible for timely and accurate processing of customer orders across doola’s services, collaborating with Customer Service, identifying bottlenecks, and driving operational improvements to ensure quality and customer satisfaction.

Responsibilities

  • Process customer orders and service requests accurately and on time, ensuring all required information is complete
  • Monitor order queues and prioritize tasks to meet internal SLAs and customer expectations
  • Collaborate with the Customer Service team to resolve customer issues and escalate complex cases when necessary
  • Identify inefficiencies in workflows or recurring issues and propose process improvements
  • Ensure timely follow-ups on pending customer orders or required documentation
  • Maintain accurate records and update internal systems to reflect order status and key customer information
  • Assist in creating and maintaining internal SOPs and documentation for order processing
  • Collaborate with cross-functional teams (Product, Engineering, Tax, etc.) to ensure smooth hand-offs and continuous improvement
  • Participate in weekly team reporting and help track key operations metrics like Time to Fulfillment and Order Fulfillment Rate
  • Support the launch of new services by integrating them into existing operational processes

Qualifications

  • 1–3 years of experience in an operations, fulfillment, or customer support role (startup experience is a plus)
  • Familiar with company formation processes or worked in a similar industry
  • Highly organized with ability to manage multiple tasks in a fast-paced environment
  • Strong attention to detail and commitment to accuracy and quality
  • Excellent communication and collaboration skills across teams
  • Comfortable using HubSpot, Notion, Slack, and Google Sheets
  • Self-starter with ownership mindset and continuous improvement attitude
  • Passion for helping customers and being part of a mission-driven team

Skills

Required:Operations managementOrder processing
Nice to have:Workflow optimization

Benefits

  • Competitive compensation package with insane opportunity for growth
  • Collaborative and supportive team environment with opportunities for growth and development
  • Opportunity to work with a dynamic and innovative company at the forefront of the industry
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About doola

Business-in-a-Box™ for LLCs

doola is a “Business-in-a-Box” for creators. We take care of everything creators need to form an LLC, set up their bank account, accept payments, and manage ongoing compliance and tax filings. We realized how difficult it was to set up the full stack of software and accounts you need to get a business off the ground. This is the same problem faced by online businesses, who begin their business as a side hustle, and just want to focus on growing their business, not annoying administrative work. That’s why we built doola: to take care of it all. Today, people on every continent have launched companies with doola. (HQ: New York)

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