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Head of Execution – Field Operations

Enerjazz· Operations
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Hybrid (Delhi NCR)INR 600k - INR 3000kFull-timePosted 11mo ago

About the role

Discipline-first head of execution to run battery installation processes end-to-end, lead technician teams, enforce SOPs, ensure fast and flawless installs, and escalate only when needed.

Responsibilities

  • Plan daily installations: technician assignment, route planning, material readiness
  • Enforce 100% compliance with onboarding SOP (photos, forms, checklists)
  • Track and improve core KPIs: FTR (First Time Right), TAT, Compliance
  • Hire, train, and manage field team (technicians, coordinators)
  • Conduct regular audits and shadow installs to monitor quality
  • Own daily and weekly field ops reporting
  • Resolve customer complaints and escalate only if required
  • Work closely with the CRM/Tech team to digitize field processes

Qualifications

  • 5–8 years in operations leadership roles (EV, lending, logistics, solar installs)
  • Has led 10+ blue-collar field staff with discipline
  • Proven record of enforcing processes in tough environments
  • Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards
  • Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols

Skills

Required:Operations leadershipField team managementKPIs and process improvement
Nice to have:Customer affair handling
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Enerjazz

Making electric vehicle batteries affordable

Enerjazz is building a battery swapping network (like gasoline stations) for 2M+ commercial electric vehicles in India. We make batteries affordable for EV owners and enable them to earn 80% more.

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