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General Manager - Business Development & Operations

Enerjazz· Sales and Operations
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Hybrid (Delhi NCR)INR 2000k - INR 3500kFull-timePosted 10mo ago

About the role

General Manager responsible for end-to-end execution across sales, onboarding, service, field operations, logistics, and credit/collections with P&L ownership across regions. Reports to the CEO and acts as the execution CEO to turn plans into predictable outcomes while reducing CEO dependency.

Responsibilities

  • Own revenue, cost control, and contribution margin across regions
  • Drive weekly, monthly, and quarterly business targets
  • Track unit economics, leakage, and operational inefficiencies
  • Operate with a P&L mindset while aligning with founder-led capital and policy decisions
  • Lead Regional Sales Managers and field sales execution
  • Scale dealer-led and channel-driven distribution across cities
  • Ensure disciplined pipeline management, conversion tracking, and install velocity
  • Personally intervene in underperforming regions or channels
  • Own end-to-end customer lifecycle: onboarding → installation → service → renewals
  • Ensure SLAs, TATs, and customer satisfaction are met consistently
  • Build escalation frameworks so issues are solved before reaching the CEO
  • Drive service quality as a growth lever, not a cost center
  • Oversee logistics coordination, inventory planning, and installation readiness
  • Ensure tight coordination between sales, credit, support, and logistics
  • Build SOPs, dashboards, and review cadences that scale across cities
  • Replace firefighting with predictable execution
  • Work closely with credit and collections teams to protect portfolio quality
  • Coordinate with NBFC partners on approvals, limits, and operational alignment
  • Enforce credit discipline in sales execution
  • Monitor overdue trends, early risk signals, and corrective actions
  • Build, coach, and retain high-performing managers and execution teams
  • Set clear KPIs, incentives, and accountability structures
  • Create a culture of ownership, urgency, and data-driven decisions
  • Be the point of alignment across all execution functions

Qualifications

  • Education: Graduate or MBA from a premier institute (e.g., IIT, IIM, or equivalent)
  • Leadership experience leading teams in field sales, regional sales, remote customer support/service, and logistics operations
  • Hands-on experience scaling multi-regional operations with P&L responsibility
  • Strong understanding of the EV ecosystem, distribution networks, and operational challenges in India
  • Startup experience is a plus
  • 8–18 years of experience running distribution-led, operations-heavy businesses
  • Proven track record managing multi-city sales and ops teams
  • Strong understanding of EV, automotive, mobility, or asset-financed products
  • Comfortable owning outcomes in low-margin, high-volume environments
  • Hands-on leader willing to go deep into ops, not just dashboards
  • Calm under pressure, decisive, and respected by field teams

Skills

Required:P&L ownershipSales leadershipOperations leadership
Nice to have:Credit & collections oversight

Benefits

  • Competitive compensation
  • Meaningful equity
  • Real authority
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Enerjazz

Making electric vehicle batteries affordable

Enerjazz is building a battery swapping network (like gasoline stations) for 2M+ commercial electric vehicles in India. We make batteries affordable for EV owners and enable them to earn 80% more.

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