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Customer Support Associate

Enerjazz· Customer Success / Support
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Hybrid (Noida)INR 25k/mo - INR 35k/moFull-timePosted 7mo ago

About the role

Customer Support role at Enerjazz, handling primary contact with e-rickshaw owners, drivers, dealers, and partners, combining general customer service with technical/operational support related to batteries, chargers, warranties, financing, payments, and field issues in the EV ecosystem.

Responsibilities

  • Act as the first point of contact for customers via phone (hotline), and occasionally Walk-ins / In person
  • Handle inbound queries and complaints related to battery performance, charging issues, warranty claims, financing repayments, swapping station usage, and general product support
  • Make outbound calls for payment reminders, service follow-ups, feedback collection, renewal reminders, and proactive health checks on batteries/chargers
  • Track, log, and manage daily complaints/tickets using tools like Google Sheets, CRM systems, or internal dashboards
  • Coordinate with internal teams (technical support, field service, finance, operations) to resolve complex issues, such as battery faults, warranty replacements, or installation problems
  • Ensure timely resolution of issues to maintain high customer satisfaction (CSAT) and low complaint escalation rates
  • Educate customers on best practices for battery usage, charging, maintenance, and maximizing vehicle uptime/earnings with lithium-ion tech
  • Identify recurring issues and provide feedback to product/engineering teams to improve battery reliability and customer experience
  • Follow standard operating procedures (SOPs) while bringing empathy, discipline, and urgency to every interaction
  • Represent Enerjazz professionally and build long-term trust with e-rickshaw drivers and operators

Qualifications

  • 1–3+ years of experience in customer support, preferably in EV, automotive, battery, renewable energy, fintech, or field-service industries
  • Strong communication skills in Hindi and English (verbal and written); additional local languages are a plus
  • Comfortable handling high call volumes and multitasking in a startup environment
  • Basic understanding of electric vehicles, lithium-ion batteries, chargers, or warranty/financing processes is preferred (training provided)
  • Proficient with tools like Google Workspace, Excel/Sheets, and basic CRM
  • Empathetic, patient, and problem-solving mindset – able to deal with frustrated drivers while staying professional
  • Willingness to work in shifts (including evenings/weekends if needed for 24/7 support in EV operations)
  • Graduate degree preferred; relevant experience can substitute

Skills

Required:Customer supportCommunication (Hindi and English)CRM usageGoogle Sheets / Excel
Nice to have:EV/battery awareness

Benefits

  • Competitive salary
  • Opportunity to grow in a YC-backed, high-impact EV startup
  • Be part of India's clean mobility transition, directly helping e-rickshaw operators earn more sustainably
  • Collaborative startup culture with learning opportunities in EV tech, battery swapping, and customer operations
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Enerjazz

Making electric vehicle batteries affordable

Enerjazz is building a battery swapping network (like gasoline stations) for 2M+ commercial electric vehicles in India. We make batteries affordable for EV owners and enable them to earn 80% more.

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