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Technical Customer Support Manager (Lithium-Ion Batteries)

Enerjazz· Operations
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Hybrid (Delhi NCR)INR 360k - INR 1800kFull-timePosted 11mo ago

About the role

Technical hands-on customer-facing role focused on post-sale support, root-cause analysis, and field quality of lithium-ion battery packs to ensure reliability and performance.

Responsibilities

  • Lead the investigation of battery-related customer complaints and breakdowns
  • Analyze returned or faulty packs and provide quick root-cause assessments
  • Guide field teams on troubleshooting procedures and best practices
  • Handle high-priority technical escalations from support or operations
  • Assess suppliers’ battery pack quality and provide feedback for improvement
  • Define and enforce incoming quality control (IQC) and field testing standards
  • Work closely with procurement to approve or reject packs based on real-world data
  • Track recurring battery issues and drive product or supplier changes
  • Contribute to internal SOPs and checklists for field support and installation quality
  • Train frontline sales/support staff on basic battery technical literacy

Qualifications

  • 4–10 years in lithium-ion battery manufacturing, QC, or procurement roles
  • Deep knowledge of battery pack design, cell quality, BMS, and common failure modes
  • Experience with suppliers, test labs, or vendors and quality control loops
  • Comfortable working in customer-facing, real-world environments
  • Hands-on, structured, and fast at diagnosing root causes
  • Fluent in Hindi and English
  • Strong documentation and communication skills

Skills

Required:Lithium-ion battery knowledge (pack design, cell quality, BMS)Root cause analysisQuality control and IQCSupplier and vendor collaborationDocumentation and communication
Nice to have:Technical training
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Enerjazz

Making electric vehicle batteries affordable

Enerjazz is building a battery swapping network (like gasoline stations) for 2M+ commercial electric vehicles in India. We make batteries affordable for EV owners and enable them to earn 80% more.

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