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Technical Support Engineer

LiteLLM
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San Francisco, CA$80k - $100kFull-timePosted 11mo ago

About the role

Open-source LLM gateway LiteLLM seeks a Technical Support Engineer to troubleshoot customer issues, optimize setups, and improve documentation. First line of defense for technical questions, with emphasis on clear communication and hands-on problem solving to drive customer success at a fast-growing San Francisco startup.

Responsibilities

  • Diagnose and troubleshoot technical problems across LiteLLM (backend or frontend).
  • Reproduce issues and create clear, actionable bug reports for engineering.
  • Submit small pull requests for simple fixes, documentation updates, or configuration changes.
  • Escalate bugs to product engineering and close the loop with the customer once shipped.
  • Maintain a high standard of customer empathy—clear communication, active listening, and ownership of problems until resolution.
  • Keep support documentation up to date.

Qualifications

  • Experience: Any (new grads ok)

Skills

Required:Technical supportBug reproduction and reportingCommunication
Nice to have:DocumentationCode contribution
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About LiteLLM

Call every LLM API like it's OpenAI [100+ LLMs]

LiteLLM is an open-source LLM Gateway with 18K+ stars on GitHub and trusted by companies like Rocket Money, Samsara, Lemonade, and Adobe. LiteLLM provides an open source Python SDK and Python FastAPI Server that allows calling 100+ LLM APIs (Bedrock, Azure, OpenAI, VertexAI, Cohere, Anthropic) in the OpenAI format We have raised a $1.6M seed round from Y Combinator, Gravity Fund and Pioneer Fund

aiopsartificial-intelligencedeveloper-toolsgenerative-aiopen-source
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