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Forward Deployed Engineer (New Grad)

LiteLLM· Engineering
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United States$150k - $210kFull-timePosted 2mo ago

About the role

LiteLLM is seeking a Forward Deployed Engineer (New Grad) to drive customer success through support interactions, ticket handling, and collaboration with engineering. The role emphasizes deep technical understanding, root-cause analysis, and strong customer obsession in a fast-growing AI gateway company.

Responsibilities

  • Own the support queue and work through tickets to drive customers to success
  • Diagnose customer issues and solve for the root cause, not just the symptom
  • Reproduce customer issues in their specific environments
  • Submit pull requests for bug fixes and improvements where needed
  • Act as the technical voice of the customer back to engineering

Qualifications

  • A computer science degree from a top university (mandatory)
  • Strong technical fundamentals and eagerness to learn the LiteLLM product surface quickly
  • Obsessed with customers and making them successful with the product
  • Obsessed with solving root causes rather than patching over problems
  • Metrics-driven and hardworking, ready to move through a high volume of tickets
  • A strong bias toward understanding problems deeply

Skills

Required:Computer science degree

Benefits

  • Competitive salary
  • health, dental, and vision benefits
  • 401k plan with 3.5% match
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About LiteLLM

Call every LLM API like it's OpenAI [100+ LLMs]

LiteLLM is an open-source LLM Gateway with 18K+ stars on GitHub and trusted by companies like Rocket Money, Samsara, Lemonade, and Adobe. LiteLLM provides an open source Python SDK and Python FastAPI Server that allows calling 100+ LLM APIs (Bedrock, Azure, OpenAI, VertexAI, Cohere, Anthropic) in the OpenAI format We have raised a $1.6M seed round from Y Combinator, Gravity Fund and Pioneer Fund

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