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Customer Care Associate

Brigit· Customer Experience
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Hybrid (New York City (Hybrid))$50kFull-timePosted 11mo ago

About the role

Customer Care Associate role at Brigit, focused on empathetic customer interactions, issue escalation, and QA feedback within a hybrid NYC environment.

Responsibilities

  • Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
  • Learn and be an expert in all issues/situations users need assistance with
  • Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
  • Escalate tickets as required and follow through to resolution
  • Acknowledge all feedback from management regarding QA, attitude, or performance reviews
  • Escalation of BBB/CFPB/FTC threats, legal matters and other high pressing issues to Management

Qualifications

  • High School Degree or Bachelor's Degree
  • Experience working with Zendesk
  • 2+ years of supporting customers through digital channels, including email and live chat
  • Passion for helping people and providing incredible customer care
  • Ability to work in a fast-paced environment and thrive in ambiguity
  • Can handle a large volume of email inquiries and solve customer questions timely
  • Empathy and problem solving skills
  • Ability to work independently while collaborating with the broader team
  • Efficient and clear communication skills to resolve difficult customer issues
  • Strong ability to spot trends or problems and creatively find solutions
  • Professional response to negative feedback or user interactions

Skills

Required:ZendeskEmail and live chat supportEmpathy and problem solving

Benefits

  • Medical, dental, and vision insurance
  • Flexible PTO Policy
  • 401k plan
  • Paid Parental Leave
  • Wellbeing benefits including Wellhub and Headspace
  • Monthly reimbursements for wifi and cell phone bills
  • Annual reimbursement for Learning & Development
  • Dynamic, flexible start-up environment
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Brigit

Get your finances on track.

Brigit is a financial technology company that offers tools and services to help users build credit, save money, and manage their finances effectively. It provides cash advances, credit building, fraud protection, and financial insights.

financecreditsavingbudgetingfinancial insightscash advance
Company profileWebsite

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