← All roles

Manager, IT Operations

Tarro· IT Operations
Apply on company site
ManilaFull-timePosted 11mo ago

About the role

Experienced Manager responsible for global IT Operations strategy, execution, and team leadership. Onsite in Manila with international travel, focusing on efficiency, operating models, policy development, and incident management.

Responsibilities

  • Own the strategy and execution of IT Operations efficiency, operating models, and ways of working
  • Manage a high-performing team of IT Operations staff
  • Partner with other IT Operations leaders on implementing their global focal area strategies within your team
  • Give regular and clear feedback around direct reports’ performance
  • Foster decision making on the team, but make final decisions when necessary
  • Set and manage technology consumers’ expectations
  • Participate in production support incidents and hold team accountable for doing application support and resolving incidents
  • Develop and enforce IT policies and practices
  • Resolve issues escalated by technicians and engineers
  • Provide support and guidance to users via service management tools

Qualifications

  • 8+ years of IT experience, with 3+ years leading a team
  • Experience with IT KPIs, metrics, and performance management
  • Broad, generalist knowledge of networking, information security, and workstation technologies
  • Excellent, high-level people management skills combined with project management skills
  • Critical thinking about status quo and improvements
  • Experience with scripting and APIs
  • Comfort working independently in ambiguous situations

Skills

Required:IT Operations management
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
Company profileWebsite

More open roles at Tarro