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Spanish English Bilingual CSR

Tarro· Voice Agent Spanish
Apply on company site
ManilaFull-timePosted 2mo ago

About the role

Spanish-speaking Customer Service Representatives to be the voice of Wonders and act as a seamless extension of restaurant partners, taking customer orders in Spanish with accuracy, warmth, and efficiency to ensure every guest has a smooth and satisfying experience.

Responsibilities

  • Demonstrate fluency in conversational Spanish during live customer calls, including order-taking, clarifications, and issue resolution
  • Ability to pass basic Tier 1 agent certification after new hire training
  • Call Conversion Rate: Effectively convert a high percentage of calls into successful orders, improving performance over time as experience grows
  • Develop a strong understanding of our tools and processes to handle calls efficiently and with empathy while minimizing errors to maintain smooth and efficient transactions.
  • Schedule Adherence: Demonstrate reliability and accountability by following assigned work schedules, which may include graveyard shifts and rest days that don’t always fall on weekends.
  • Problem-Solving & Upselling: Effectively assist customers in choosing menu items, recommend add-ons, and troubleshoot any issues they encounter.

Qualifications

  • Fluent Conversational Spanish – Able to confidently handle live phone calls with native or near-native Spanish speakers
  • Strong Communication Skills – Speak and write clearly and concisely
  • Active Listening & Emotional Intelligence – Stay calm, patient, and professional—even in tough situations
  • Tech-Savvy – Confident using computer tools and typing while on calls
  • Process-Oriented & Disciplined – Follow instructions, avoid shortcuts, and stick to protocols
  • Problem-Solving Mindset – Think critically and help customers in real time
  • Adaptability & Resilience – Stay flexible and positive even when things change quickly
  • Reliability & Accountability – Show up on time and meet expectations
  • Integrity & Professionalism – Do the right thing and help create a respectful team environment

Skills

Required:Fluent Conversational SpanishCommunicationActive Listening & Emotional IntelligenceTech Savvy

Benefits

  • Not specified in the description
Last updated Jul 30, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
Company profileWebsite

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