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Client Tech Support (Mandarin Speaking)

Tarro· Client Tech
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Kuala LumpurFull-timePosted 2mo ago

About the role

Support role focused on onboarding restaurants, troubleshooting hardware and network issues, and ensuring live deployments for Tarro's restaurant clients with Mandarin and English communication.

Responsibilities

  • Get restaurants live. You'll help scope each new client's hardware (printers, cabling, telephony), pre-configure it, and set up the back end so everything's ready before go-live.
  • Catch problems early. You'll keep an eye on system alerts and resolve outages, often before the restaurant even notices something's wrong.
  • Get to the root cause. You'll work the problem until you find what's actually wrong, then fix it so it stays fixed, rather than patching the symptom.
  • Resolve things thoroughly. You'll see each case through to a real resolution and confirm with the restaurant that it's genuinely solved, not just closed.
  • Document your work. You'll keep clear records of issues and resolutions, and escalate cleanly when something needs another team.

Qualifications

  • Some experience in network operation or a similar technical role.
  • Comfort with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN, and willingness to get hands-on with diagnostics.
  • Comfortable on the command line and around modems, routers, switches, and telephony gear.
  • Ability to explain technical problems to non-technical people and stay calm when customers are frustrated.
  • Willingness to raise process improvements and propose smarter ways of doing things.
  • Fluent in Mandarin and English, spoken and written.
  • Willingness to work shifts starting between 10:30 pm MYT and 4 am MYT.

Skills

Required:Networking fundamentalsCommand line proficiencyClear communicationMandarin and English Fluency
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
Company profileWebsite

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