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Product Implementation Manager

Tarro· Menu Content
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Kuala LumpurFull-timePosted 11mo ago

About the role

The Product Implementation Manager oversees onboarding and ongoing maintenance of each restaurant’s back-end configuration, leads the Product Implementation Team, and ensures accurate, restaurant-specific configurations to enable effective order-taking and high customer satisfaction.

Responsibilities

  • Manage a team of 40+ product implementation specialists, team leads, and managers, spanning onboarding and product-support.
  • Design innovative ways to measure and improve product implementation quality, accuracy, and speed.
  • Establish strategies to improve customer experience/satisfaction and client retention.
  • Collaborate cross-functionally with Product/Engineering, Voice Operations, Quality Control, Business Excellence, and Recruitment to drive customer satisfaction.
  • Rebuild the Product Implementation team: attract and hire new talent; performance-manage existing team members and set new standards.

Qualifications

  • Bachelor’s degree in Industrial Engineering, Management, Management Engineering, Computer Science, Data Analytics, or a related field. A Master’s degree is a plus
  • 5+ years experience in a fast-paced, high-performance startup
  • 3+ years of experience directly managing teams
  • Extensive experience in project management / process improvement / product implementation
  • Highly intellectual problem-solver with strong critical-thinking skills
  • Ability to thrive in ambiguous environments and formulate a clear execution plan
  • Ability to work independently
  • Highly organized and diligent
  • Strong communication (verbal and written) skills
  • Ability to set a new standard and lead by example within the Product Implementation team

Skills

Required:Team leadershipProject managementOperational configuration

Benefits

  • Note: Benefits are not explicitly listed in the description.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
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