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English Customer Service Representative

Tarro· Voice Agent English
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DumagueteFull-timePosted 11mo ago

About the role

Customer Service Representative role for Wonders (Tarro) focused on accepting restaurant orders from US partners, delivering accurate, warm, and efficient service to ensure smooth guest experiences.

Responsibilities

  • Take customer orders with accuracy, warmth, and efficiency to ensure a smooth and satisfying experience for guests
  • Pass basic Tier 1 agent certification after new hire training
  • Regularize by passing Tier 2 agent certification within 6 months
  • Convert calls into successful orders and improve performance over time
  • Develop understanding of tools and processes to handle calls efficiently with empathy while minimizing errors
  • Follow assigned work schedules, including graveyard shifts and rest days not always on weekends
  • Assist customers in choosing menu items, recommend add-ons, and troubleshoot issues they encounter

Qualifications

  • Customer-focused, adaptable, and detail-oriented individuals
  • Strong communication skills (spoken and written)
  • Active listening and emotional intelligence
  • Tech-savvy and comfortable using computer tools and typing on calls
  • Process-oriented and disciplined, follows instructions and protocols
  • Problem-solving mindset and adaptability
  • Reliability and accountability (punctuality and meeting expectations)
  • Integrity and professionalism in team environment

Skills

Required:CommunicationEmotional IntelligenceTech Proficiency
Last updated Jul 16, 2026. Interested? Apply on the company site.

About Tarro

Powering Restaurants to Make More Money – Tarro

Discover how Tarro helps restaurants boost profits with restaurant technology powered by AI. Learn more here.

restaurant technologyAIphone orderingdeliverymarketing
Company profileWebsite

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