Business Operations Manager
Hybrid (New York City)$120k - $150kFull-timePosted 11mo ago
About the role
The Business Operations Manager at Firstbase.io will drive alignment, clarity, and execution across the company, leading cross-functional initiatives, defining KPIs, and scaling operations with data-driven decision making. The role focuses on launching new product offerings, go-to-market optimization, and building operational infrastructure to support rapid growth.
Responsibilities
- Collaborate with cross-functional teams to conceptualize, validate, and launch new product offerings.
- Define KPIs and success metrics for pilots and track performance post-launch.
- Develop and optimize go-to-market strategies in partnership with marketing, sales, and product teams.
- Lead data analysis to uncover insights that drive product and business decisions.
- Build dashboards and reports to monitor operational performance and identify improvements.
- Establish and run regular business reviews to track progress against goals.
- Drive process improvements to boost efficiency and scalability across the organization.
Qualifications
- Based in New York City and available to work from our SoHo office at least three times per week.
- 3–5 years of experience in startups, with a strong execution track record.
- Prior experience in a business operations, data analyst, or similar role.
- Deep familiarity with serving B2C customers, understanding their behaviors, needs, and preferences.
- Strong analytical skills with the ability to synthesize data into actionable recommendations.
- Effective communication in English and stakeholder management skills.
- Entrepreneurial spirit and proactive problem solver.
- Passion for working at the intersection of strategy and execution.
- Comfortable in a fast-paced, dynamic environment where priorities can shift quickly.
- You’re relentless in pursuit of excellence and able to present ideas clearly — no fear of conflict.
Skills
Required:Cross-functional collaborationData analysisKPI / metrics definitionGo-to-market strategy
Benefits
- Competitive salary & equity: top-of-market pay and generous equity package.
- Generous raises & stock refreshers.
- Flexible work setup: remote-friendly with hybrid option in NYC.
- PTO & other time off benefits: paid sick days, birthday off, national holidays.
- Gear to thrive: renewable workstation stipend (laptop, headphones, etc.).
- Health & Wellness stipend.
- Learning & development stipend.
- Parental leave (fully paid).
- Generous annual bonuses (about 10% first year, 20% annual multiplier thereafter).
- Company gatherings: annual retreats, quarterly in-person planning, co-working days, and happy hours.
- Vacation bonus after 3 years at Firstbase.
- Visa sponsorship for select NYC-based roles.
- Accelerated career progression: promote from within.
Last updated Jul 8, 2026. Interested? Apply on the company site.
About Firstbase.io
Incorporation, compliance, bookkeeping, and taxes – all in one place.
Firstbase helps anyone to build a US business. Start a company, set up banking, payments, and payroll, and manage a business — online, from anywhere.
Incorporationcompliancebookkeepingtaxes
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