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Product Manager

Pylon· Product
Apply on company site
San Francisco$200k - $250kFull-timePosted 11mo ago

About the role

Product Manager at Pylon focused on owning an entire product area end to end, working with a single customer persona, spanning PDE to GTM, and making evidence-based decisions in a low ego, high competency culture.

Responsibilities

  • Own an entire product area end to end. You are ultimately responsible from initial discovery and problem definition through scoping, execution, launch, adoption, and iteration.
  • Live and breathe one customer persona. Understand their goals, workflows, pain points, and edge cases better than anyone else at the company. Be the subject matter expert for that persona.
  • Span PDE to GTM. Work closely with engineering and design to build the product while partnering with PMM, sales, and customer teams on positioning, launches, enablement, and the pain points we sell on.
  • Start with evidence. Own the basics of PM’ing. Talk to customers regularly and use calls, tickets, feature requests, product data, market research, and direct observation to decide what deserves to be built.
  • Argue with us. Bring a point of view, defend it with evidence, help the team reach a conclusion, and then ship.
  • We’re a low ego, high competency culture; nobody pulls rank, nobody’s voice is always right, your thought is as good as mine, and we can win together by finding the correct solution.

Qualifications

  • Located in (or will relocate to) San Francisco and excited about working in-person
  • Comfortable operating like an owner in ambiguity — very organized, hard-working, and operates with velocity
  • 3+ years of product experience, including owning a meaningful product area or line of business against real business outcomes and taking a product from 0 to 1
  • Bonus: experience with support, customer success, or AI/agentic products

Skills

Required:Product managementStakeholder collaborationEvidence-based decision making

Benefits

  • Fully covered medical, dental, and vision insurance for employees
  • 401(k) retirement plan
  • Commuter benefits
  • Parental leave
  • 14 company holidays + unlimited PTO
  • Annual offsite
  • Lunch, dinner, and snacks at the office
  • Fitness stipend
Last updated Aug 20, 2026. Interested? Apply on the company site.
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About Pylon

The only customer support platform built for B2B.

Pylon is the modern alternative to Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. We help B2B companies track customer support issues across common B2B channels including shared Slack channels (Slack Connect), Microsoft Teams, email, in-app chat, ticket forms, Slack community, and more. Hundreds of fast-growing YC companies of all sizes like Vellum, Hightouch, and Deel are customers. Learn more at usepylon.com

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