Software Engineer, Intern
About the role
Pylon is an agentic support platform for B2B companies. This internship focuses on building AI-enabled features for post-Sales operations (Customer Support & Customer Success) to improve efficiency, with end-to-end ownership and high autonomy in a collaborative, non-waterfall environment.
Responsibilities
- Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
- Build prototypes, work independently, iterate quickly, and ship fast
- Have high autonomy, own things end to end, and project manage your own work
- Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
- Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
Qualifications
- You are pursuing a bachelor’s or master’s degree in computer science, engineering, or another related field and are graduating between December 2026 and Summer 2028
- You have a growth mindset, want to constantly improve, and want to receive feedback
- You're in SF or you're willing to relocate (the internship will take place in Summer 2027)
- (Bonus) You have relevant internship experience or side projects building product features and a demonstration of strong full-stack fundamentals
- (Bonus) You have interned at high-growth startups and can navigate ambiguous environments.
- (Bonus) You highly leverage AI for software development and can juggle multiple workstreams at the same time.
- (Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS)
Benefits
- Commuter benefits
- Parental leave
- 14 company holidays + unlimited PTO
- Annual offsite
- Lunch, dinner, and snacks at the office
- Fitness stipend
About Pylon
The only customer support platform built for B2B.
Pylon is the modern alternative to Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. We help B2B companies track customer support issues across common B2B channels including shared Slack channels (Slack Connect), Microsoft Teams, email, in-app chat, ticket forms, Slack community, and more. Hundreds of fast-growing YC companies of all sizes like Vellum, Hightouch, and Deel are customers. Learn more at usepylon.com
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