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Product Designer

Pylon· Product
Apply on company site
San FranciscoFull-timePosted 1mo ago

About the role

Product Designer at Pylon, a B2B agentic support platform, located in San Francisco with in-person work expectations. Roles include designing high-fidelity mocks, contributing to the design system, collaborating across product and engineering, and validating choices with analytics.

Responsibilities

  • Within your first 7 days, hand off designs to engineering
  • Dig into and understand customer problems/feedback
  • Collaborate with product and engineering throughout a project (no waterfall here)
  • Navigate both the problem and solution space with cofounders, our PM's, and your peers
  • Communicate differing opinions and make/facilitate constructive decisions
  • Think through the broad user flows for new features
  • Generate high fidelity mocks and think through UI/UX
  • Build up the design system alongside Wendy, Ben, Natasha and Oliver and engineering partners
  • Validate design choices with analytics

Qualifications

  • 3+ years of experience
  • Located in (or will relocate to) San Francisco and excited about working in-person
  • Very organized, hard working, and fast
  • An interest in tinkering with the product and suggesting improvements

Skills

Required:Design collaborationUser experience design

Benefits

  • Fully covered medical, dental, and vision insurance for employees
  • 401(k) retirement plan
  • Commuter benefits
  • Parental leave
  • 14 company holidays + unlimited PTO
  • Annual offsite
  • Lunch, dinner, and snacks at the office
  • Fitness stipend
Last updated Sep 17, 2026. Interested? Apply on the company site.
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About Pylon

The only customer support platform built for B2B.

Pylon is the modern alternative to Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. We help B2B companies track customer support issues across common B2B channels including shared Slack channels (Slack Connect), Microsoft Teams, email, in-app chat, ticket forms, Slack community, and more. Hundreds of fast-growing YC companies of all sizes like Vellum, Hightouch, and Deel are customers. Learn more at usepylon.com

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