Backend Engineer, Ops Engineering
Hybrid (New York, NY (HQ))$168k - $284.9kFull-timePosted 11mo ago
About the role
Join Ramp's Ops Engineering team to design, build, and scale internal tooling and infrastructure that empowers operations. Focus areas include managing Retool, building tooling on Zendesk and internal APIs, and creating operator-facing applications. Apply AI to automate workflows and standardize patterns across internal platforms.
Responsibilities
- Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences
- Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance
- Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows
- Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools
- Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility
- Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems
- Write clean, maintainable, and well-tested code following software engineering best practices
- Participate in code reviews, mentor team members, and contribute to the growth of engineering culture
- Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback
- Participate in an On Call rotation to resolve critical issues impacting internal users
Qualifications
- 5+ years of software engineering experience building and shipping production applications
- Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similar
- Experience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend)
- Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.)
- Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problems
- Experience building internal tools or working closely with non-technical stakeholders to understand and solve their problems
- Strong product sense and user empathy, with ability to translate business requirements into technical solutions
- Familiarity with cloud infrastructure (AWS preferred) and modern DevOps practices
- Excellent communication skills and ability to work cross-functionally with operations, product, and engineering teams
- Strong sense of ownership and bias toward action, with ability to move quickly and iterate based on feedback
- Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus
Skills
Required:PythonTypeScript/Node.jsFrontend frameworks (React, Next.js)Backend architecture & API designDatabases (PostgreSQL, Redis)
Nice to have:AI technologies / LLM integrationInternal tooling platforms (Retool, Zendesk)
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
- One Medical annual membership (US)
- 401(k), including employer match (US)
- Fertility HRA (US)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (US)
- Pet insurance (US)
- In-office perks: lunch, snacks, drinks, and more (US)
- Relocation expense coverage to NYC or SF (US)
- Group medical, dental, and vision coverage through Sun Life (Canada)
- Life, AD&D, and disability coverage (Canada)
- Fertility drug coverage (Canada)
- Group Retirement Plan with employer match (Canada)
- Parental leave: up to 16 weeks (Canada)
- Employee Assistance Program and virtual care (Canada)
- Private medical insurance (UK)
- Virtual GP and at-home care (UK)
- Workplace pension with salary sacrifice option (UK)
- Parental leave: up to 16 weeks (UK)
Last updated Aug 20, 2026. Interested? Apply on the company site.
About Ramp
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